Case Study - Retailer

Sample Dealer®

IT-Dealer
Berlin, Germany
300+ employees

As an IT specialist, Musterhändler GmbH helps more than 4 thousand small and micro enterprises in 35 markets worldwide to build and expand their businesses and aims to improve the competitive conditions of small businesses with FLEXVELOP's comprehensive range of services.
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Sample employee
Partnerships Manager DACH | Musterhändler GmbH

Problem & solution

Small installments instead of high investments

Flexvelop's rental solution offers flexible coverage of the entire life cycle of our hardware and services, giving our customers maximum adaptability.

We have been working very successfully with Flexvelop for several years now. The former start-up is now an established partner in our system house. The purely digital and fully automated processes have completely eliminated the previous manual effort and tedious paperwork.

The right solutions:
✅ Rental incl. insurance and services
✅ The simplest quotation process on the market
✅ Individual customer support
✅ Higher shopping baskets
✅ Data deletion on return
✅ Fast and flexible response time
✅ Suitable packages for any size of business

Customized scope of services

Musterhändler was looking for a rental solution that could be seamlessly integrated into its day-to-day work and that would require no integration effort and could be easily linked to existing internal processes. A smooth start was particularly important - including setup and implementation by the service provider.

FLEX rental solution

Fast support even when challenges arise: Quick problem solving is only possible with short decision-making paths and availability. FLEXVELOP was able to prove this.

Reliability

In addition to the hardware and the scope of services, many soft factors played a role. Fast availability and a high level of professionalism, adherence to agreements and defined quality standards and processes.

Cooperation

"Flexibility is essential in today's business world, and Flexvelop offers exactly what our customers require."

As part of a holistic lifecycle management system, all requirements - from ordering and delivery to everyday use - were successfully covered. We were specifically looking for a rental solution that could be integrated into existing processes without any integration effort. What was particularly important was a smooth start, with the setup being carried out directly by the service provider.
The solution: a service-oriented form of use in which the necessary hardware is provided including pre-installed software. This saves effort, time and costs - both for the provider, who relieves the burden on internal IT support, and for the companies, which often have to manage IT tasks themselves. In addition, the residual value risk is outsourced and a planned technology change is made possible. The offer has been very well received: around half of the companies that receive it take it up - with an average rental period of 9 to 24 months.

Bianca Maack
Partnerships Manager DACH | Musterhändler GmbH