Return option

Once the return has been requested, you will be notified by us within a few days (on average on the same day).

You will receive a detailed email with all the important information and the individual procedures. There are two ways to return the devices, depending on their size and type:

1. You will receive an empty box at the company address stored in the dashboard. Then simply pack the device in the box, seal it properly and stick the shipping label on it. The box will be shipped by one of our partners.
2. The device will be sent individually by you to the specified address. This is always the case for larger devices or devices that are not part of traditional office IT. We will inform you of the delivery address by e-mail.

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All technical locks and passwords must be removed before sending. Only then can we refurbish the devices professionally, remove the remaining data and return them to the device cycle. This step is essential to guarantee sustainable recycling.

This includes, for example BIOS password, HDD password, activation lock or even locked housing.

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Activate option

At the end of the minimum rental period, the purchase & return option is automatically activated. You will find the buttons for executing the option in the customer dashboard. To do this, click on one of your current contracts in the dashboard.

There you will also find information on when the options are possible ("Option possible from:")

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When you press the button, you will first be taken to an overview page with a list of costs. So don't worry, you are not activating any of the options yet.

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