Help Center

FLEX | Help Center

Functions & details

Accounting

Purchase & Return

Purchase & return option after the minimum rental period

How is the remaining purchase price calculated if I want to buy the device?

In the case of a FLEX9+ contract, we automatically add 70% to the original purchase price of the rental device and in the case of a FLEX24+ contract, we automatically add 50% of all rental installments already paid by you up to the time of purchase as a discount or down payment. This results in the remaining purchase price that you still have to pay to buy the device. There are no additional costs or surcharges. Everything always remains fair and transparent. The longer you rent, the lower the residual purchase price automatically becomes.

Flexing" is a form of rental ("operational leasing") without a fixed term. Therefore, we cannot show any form of effective annual interest rate, as is the case with classic loans with fixed terms (24/36/48/... months).

As all costs are already covered in the Flex lease and even the insurance is included, a Flex contract with subsequent purchase decision can even be cheaper than a direct purchase with separate equipment insurance.

How do I return equipment?

If you decide to return an appliance in your customer account after the basic term, you will automatically receive an e-mail with the address details of the recipient of the return. You then have 7 working days to hand over the cleaned device at your own expense.

Will I incur additional fees if I return a device?

With a FLEX9+ contract, there are no fees for the return. For FLEX24+ contracts, an ECO-Invest flat rate of 15% of the original purchase price is payable to ensure that the device is reconditioned sustainably.
Provided the device is returned properly and in working order, no additional costs are incurred. Normal signs of use are of course completely acceptable.